To ensure the bistream administration team is loading orders timeously and correctly. Monitor the delivery against these orders and ensure any fallouts are addressed and customers informed. Includes liaising with different role-players from infrastructure partners, reviewing partner and team performance and reporting on progress
• To liaise with different role players (infrastructure partners and internal scheduling team) to ensure orders are completed and customers are active and billing.
• To conduct monthly supplier performance review meetings as well as weekly contractor team meetings to ensure progress of orders to schedule and set requirements.
• To review orderquality coming from Sales channels and summarise feedback to Key Account Managers when corrective action is required.
• To managecustomer escalations relating to bitstream delivery calmly and effectively.
• To identify, summarise, & highlight delivery trends to portfolio manager.
• To ensure data integrity on all databases in order to track progress on orders.
To manage logistics around implementation of projects, within the team. Direct reports